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Phase Area Questions Answer or Resource Module & Video or Resource
Taking Over a Park Documentation Which documents or paperwork do I need when I take over as a property manager? Module 2, Section 1 and Resources
Taking Over a Park Leasing Vacancies What are the big "traps" or rookie mistakes I need to avoid when I take over a park? Watch Video Module 2, Section 2
Taking Over a Park Leases How do I change the leases? Watch Video Module 2, Section 4
Taking Over a Park Rules and Regulations How do I change the rules? Watch Video Module 2, Section 4 and Resources
Taking Over a Park Rental Rate How do I raise the rent? How do I increase the rental rate? Watch Video Module 2, Section 4 and Resources
Taking Over a Park Lease Violations and Rule Violations What do I do if a tenant is breaking the rules or is late paying the rent? Watch Video Module 2, Section 5
Taking Over a Park Introducing Yourself How should I introduce myself to the tenants when I take over as a property manager or owner? Module 2, Section 3 (4:30 minutes into the video), Resources
Rental Rates Setting Rental Rates Are my rental rates competitive? Are my rental rates too low? Are my rental rates too high? Watch Video Module 3, Section 2, Section 3
Security Deposits Setting Security Deposits Should I increase or decrease my security deposit requirements? Are my security deposits competitive or are they hurting my leasing? Watch Video Module 3, Section 4
Rental Rates Leasing Vacancies Should I offer free rent or leasing incentives to lease my vacant spaces or park-owned homes faster? Watch Video Module 3, Section 3
Rental Rates Setting Rental Rates How do I set my rental rates? Watch Video Module 3, Section 2
Move-Out Reducing Move-Out Costs / Reducing Damage How can I stop tenants from damaging their space or from damaging their park-owned home? How can I get tenants to take better care of the park? Watch Video Module 3, Section 4
Security Deposits Types of Security Deposits Should I charge non-refundable security deposits? Are non-refundable deposits a good idea? Watch Video Module 3, Section 4
Security Deposits Pet Deposits Should I collect a security deposit for pets? Should I charge more for pets or dogs? Watch Video Module 3, Section 4
Leasing Lease Terms Should I rent to a smoker (someone who smokes)? Should I charge a bigger security deposit for smokers? Can I refuse to rent to smokers? Watch Video Module 3, Section 5
Leasing Lease Terms What is the maximum number of occupants allowed? How many people can live in a mobile home? Can I limit the number occupants in a trailer? Watch Video Module 3, Section 5
Leasing Lease Terms Should I require an ID (identification) when renting? Who should be on the lease? Should everyone be on the lease? Watch Video Module 3, Section 5
Enforcing Rules Lease Terms How long can guests stay in the park? How do I get a guest to leave or to sign the lease if they are actually living there? Watch Video Module 3, Section 5
Leasing Pets What are the pros an cons of allowing pets? Should I allow pets (dogs, cats, etc.)? Can I make a rule that tenants cannot have pets? What can I do about "service animals" or "companion animals"? What should I put in my pet policy? Watch Video Module 3, Section 5
Leasing Lease Terms What's better, longer leases or shorter leases? Are there any problems with a long lease? Watch Video Module 3, Section 5 (about 11 minutes into the video)
Leasing Roommates How should I deal with roommates (room mates) on the lease? Should I allow roommates to pay with separate checks? Who do I send the security deposit to if I rented to roommates? Watch Video Module 3, Section 5 (about 15 minutes into the video)
Leasing Marketing and Advertising How can I advertise or market my vacancies or my park on the internet? How can I setup a website (web site) for my park? How can I market my vacancies with email (or an "email list")? Watch Videos Module 4 Section 3 and Resources (multiple videos in the resources area)
Leasing Marketing & Advertising How do I get my web site listed with Google? Watch Video Module 4 Resources Video Case Study Part 6
Leasing Marketing & Advertising How can I advertise my park with video? How can I make videos and put them on YouTube, my web site, or other video sites? Watch Video Module 4 Resources Video Case Study Part 7
Leasing Marketing & Advertising How can I track visitors to my website (web site)? How do I know if people are coming to my web site? Watch Video Module 4 Resources Video Case Study Part 8, 9, and 10
Leasing Handling Calls from Prospects What should I do or what should I say when prospective tenants call about a vacant space? Watch Video Module 4 Resource Videos - Look for the Role Play Videos towards the bottom of page.
Leasing Handling Calls from Prospects What should I do or what should I say when prospective RV tenants call about a vacant RV space? Watch Video Module 4 Resource Videos - Look for the Role Play Videos towards the bottom of page.
Leasing Touring with Prospective Tenants What should I say or do when a prospective tenant wants to take a tour of a park-owned mobile home or wants to tour a space? What should I do when we are walking through the mobile home? Watch Video Module 4 Resource Videos - Look for the Role Play Videos towards the bottom of page.
Screening Tenants Finding Good Tenants How can I get better tenants? How can I attract the good tenants that pay on time and treat the park (and me) well? Watch Video Module 5, Section 1
Screening Applications Rental Criteria What rental criteria should I have? Who should I disqualify during the screening process? Watch Video Module 5, Section 2
Screening Applications Credit Checks How do I run a credit check on an applicant? How do I read and understand a credit check or credit report? Watch Video Module 5, Section 4
Screening Applications Rental History, Employment Verification & Criminal History How do I check rental history, criminal history and how do I verify employment or income? Watch Video Module 5, Section 5
Screening Applications Reference Checks How do I run reference checks on an applicant (prospective tenant)? Watch Video Module 5, Section 6
Moving-In Tenants Reviewing the Lease & Rules How do I review the lease and the rules with a new tenant? Watch Video Module 6, Section 1
Moving-In Tenants Reviewing the Lease & Rules Who has to sign the lease? Who gets a copy of the lease? Watch Video Module 6, Section 2
Moving-In Tenants Signing Up RV Tenants What do I need to do to sign up an RV tenant that is renting an RV space? Watch Video Module 6 Resources
Keeping Tenants Keeping Great Tenants Why do good tenants move out of the park? Why do I keep losing good tenants? Watch Video Module 7, Section 2
Keeping Tenants Tenant Renewal Strategies How can I renew tenants? How can I stop good tenants from moving out of the park? Watch Video Module 7, Section 4
Keeping Tenants Tenant Renewal Strategies Should I offer renewal incentives to get great tenants to renew? Should I offer leasing incentives for renewal? Watch Video Module 7, Section 6
Managing Tenants Enforcing Rules, Regulations & Lease Terms How should I deal with lease violations? What do I do when a tenant is breaking the rules in the lease? Watch Video Module 8, Section 1
Managing Tenants Collecting the Rent What should I do about late rent, partial payments, hot checks and unpaid rent? Watch Video Module 8, Section 2
Managing Tenants Dealing with Guests What should I do about "guests" that I think are really living in the park? Watch Video Module 8, Section 3
Managing Tenants Keeping the Park Clean & Maintaining Curb Appeal What do I do about a tenant that has a messy yard or a tenant that refuses to clean up his or her yard? Watch Video Module 8, Section 4
Managing Tenants Dealing with Loud Parties and Loud Tenants What can I do about tenants that are really loud, that disturb the peace and that throw loud parties that keep the other tenants awake all night? (party) Watch Video Module 8, Section 5
Managing Tenants Criminal Behavior (Crime) What should I do if I think one of my tenants is a criminal or that he or she is committing crimes in the park? Watch Video Module 8, Section 6
Managing Tenants Eviction How do I evict a tenant? How do I go through the eviction process? Watch Video Module 8, Section 7
Leasing Leasing Vacancies Fast Why won't my vacancy rent? Why won't my park-owned home rent? Why is my park-owned home taking forever to rent? Watch Video Module 9, Section 1
Leasing Turning Around a Vacancy How do I use a move-out checklist? What should I look for on a move-out walk-through? Watch Video Module 9, Section 3
Move-Out Park-Owned Homes What should I do when a tenant announces they are moving out of a park-owned home? Watch Video Module 9 Resources
Leasing Park-Owned Homes How should I clean a park-owned home so it will lease faster? Should I use a cleaning checklist? Watch Video Module 9 Resources
Running the Park Employees, Contractors & Vendors What kind of employees or contractors do I need to run my mobile home park? Watch Video Module 10, Section 1
Running the Park Employees, Contractors and Vendors How can I find good employees, good vendors or good contractors to help me run the park? Watch Video Module 10, Section 3
Running the Park Hiring Employees What do I do to hire good employees? Which employees should I hire? A handyman? A maintenance person? Watch Video Module 10, Section 7
Running the Park Maintenance The last property manager left a lot of deferred maintenance - what should I do? Should I fix the maintenance problems? Watch Video Module 11, Section 1
Running the Park Maintenance What kind of preventative maintenance should I be doing to keep costs down? Watch Video Module 11, Section 3
Running the Park Maintenance Do I need an emergency plan? What should I do if there is a maintenance emergency in the park like a gas leak, down power line, or flood? Watch Video Module 11, Section 4
Running the Park Maintenance How quickly should I respond to maintenance requests? What do I do if I get a maintenance request from a tenant? Watch Video Module 11, Section 5
Running the Park Maintenance Should I keep a maintenance request log book? Should I track maintenance requests? Watch Video Module 11, Section 6
Running the Park Maintenance What should I do if the garbage trucks are damaging the asphalt in front of the dumpsters? Watch Video Module 11, Resources
Running the Park Maintenance Should I trim the trees or should I pay a professional tree trimming company? How much money does it cost to trim trees. What do I do if the trees are into the power lines? Watch Video Module 11, Resources
Running the Park Maintenance What do I do if the trees in the park have aphids that are dripping onto the cars parked beneath the trees? Watch Video Module 11, Resources
Insurance Insurance Coverage How much insurance coverage should I get? Should I pay for liability insurance? Watch Video Module 12, Section 1
Insurance Lawsuits What is a "premises liability" lawsuit and am I at risk? Watch Video Module 12, Section 1
Insurance Insurance Coverage What types of insurance coverage should I talk to my insurance agent about for my park? Watch Video Module 12, Section 2
Insurance Insurance Coverage What is "renters insurance" and should I require my tenants to have a renters insurance policy in place? Watch Video Module 12, Section 4
Insurance Lawsuits What are some things I can do to reduce the park's exposure to lawsuits? Watch Video Module 12, Section 5
Taxes Income Taxes What should I do about income taxes and estimated tax payments on the profits from my mobile home park? Watch Video Module 12, Section 6
Taxes Property Taxes What are property taxes and how will they affect the mobile home park? Watch Video Module 12, Section 6
Taxes Deductible Expenses What kind of expenses can I deduct at tax time? Can I deduct the cost of an on-site property management office? Watch Video Module 12, Section 7
Taxes Depreciation What is depreciation? How long will it take me to depreciate my mobile home park? Do I use straight-line depreciation or MACRS? Watch Video Module 12, Section 7
Taxes Tax Responsibilities for Employers What kind of taxes do I have to pay if I have employees aside from payroll tax? Watch Video Module 12, Section 7
Taxes 1031 (Starker) Exchanges Is there a way to defer taxes if I am selling an investment property to buy a mobile home park? I've heard some people talk about 1031 exchanges. Watch Video Module 12, Section 7
Finances Getting Control of Your Finances How can I get this park's finances under control? How can I control spending? Watch Video Module 13, Section 1
Finances Cash Flow Budget How do I create a cash budget and then manage cash flow into and out of the business so I can pay the bills? Watch Video Module 13, Section 2
Finances Financial Ratios and Financial Reports What financial reports should I be running? Are there any financial ratios that will help me analyze the performance of the park? Watch Video Module 13, Section 3
Finances Cash Reserve How can I build up enough of a cash reserve in case we have an emergency or a "cash crunch." Watch Video Module 13, Section 4
Record Keeping IRS Requirements How long should I keep my records according to the IRS? Watch Video Module 13, Section 5
Record Keeping Electronic Record Keeping Can I store my documents electronically? What about leases and financial documents? Watch Video Module 13, Section 6
Record Keeping Records Storage & Securing Records How can I organize my records so that I can find them later? How can I secure my records to reduce the chance that they will be stolen? Watch Video Module 13, Section 7
Hiring a Property Manager Problems with On-Site Managers Are there any problems with hiring an on-site property manager? Watch Video Module 14, Section 1
Hiring a Property Manager Affording a Property Manager How can I afford an on-site property manager? Watch Video Module 14, Section 2
Hiring a Property Manager Affording a Property Manager Should I offer free rent or rent incentives to my property manager as part of the salary or compensation package? Watch Video Module 14, Section 3
Hiring a Property Manager Affording a Property Manager Should I pay my property manager a percentage of rents or a percentage of gross revenue? Watch Video Module 14, Section 3
Hiring a Property Manager Finding a Superstar How can I find a really good property manager - a superstar? Watch Video Module 14, Section 6
Hiring a Property Manager Automate Hiring How can I speed up the process of hiring an on-site property manager? Is there a way to automate hiring or use headhunters? Watch Video Module 14, Section 7
Manage Your Manager Build a Strong Foundation How can I create a strong foundation for my relationship with my property manager? Watch Video Module 15, Section 1
Manage Your Manager Managing from a Distance What should I do if I my park is located in another city or town? How can I manage my manager from a distance? Watch Video Module 15, Section 4
Manage Your Manager Communication Tools How can I communicate more effectively with my on-site property manager? What communication tools are available? Watch Video Module 15, Section 5
Manage Your Manager Communication Tools How does Google Documents work? Watch Video Module 15, Resources
Manage Your Manager Communication Tools How can we synchronize (sync) computer files between laptops, desktops and other computers? Watch Video Module 15, Resources
Manage Your Manager Fraud, Theft & Embezzeling What can I do to reduce theft, fraud and embezzlement by an on-site property manager? Watch Video Module 15, Section 2